iCretegy Solutions Private Limited’s (part of iPharmaSolutions LLC) iPharmaAI platform maintains the privacy and confidentiality of our clients, users, and website visitors. This Privacy Policy explains how we collect, use, disclose, protect, and manage information when users access our website, SaaS-based application platform, and related services.
iPharmaAI is designed to help pharmaceutical and regulatory teams simplify regulatory operations, strengthen FDA inspection readiness, accelerate ANDA workflows, and proactively manage compliance risk using AI-driven inspection intelligence, audit analytics, regulatory process checks, and CTD documentation support.
By using our website or platform, you acknowledge that you have read and understood this Privacy Policy.
We may collect the following types of information:
When a client or authorized user accesses the iPharmaAI platform, we may collect:
iPharmaAI uses a controlled single sign-in access model. User access may be browser-specific and/or system-specific for security purposes. Users cannot reset passwords directly through the platform. Password reset or access-related requests must be submitted to iPharmaAI by email.
We may collect information about how users access and use the platform, including:
This information helps us maintain platform security, improve performance, and support authorized client usage.
Clients may provide business, regulatory, quality, technical, or operational information when using the platform or requesting support.
Clients are responsible for ensuring that any information they provide to iPharmaAI is accurate and appropriate for use within the platform.
When visitors contact us through the website, email, demo request, or inquiry form, we may collect:
We may also collect limited technical information through cookies or similar technologies to improve website functionality and user experience.
iPharmaAI is not designed to collect patient-level health information, protected health information, medical records, personal clinical data, or sensitive personal information unless specifically agreed in writing under a separate contract.
Users should not upload or submit confidential patient data, personal health information, or highly sensitive information unless iPharmaAI has expressly agreed to receive and process such information under appropriate legal and contractual safeguards.
We use collected information for the following purposes:
We do not sell client data or personal information.
Client data is treated as confidential business information. iPharmaAI uses client data only for legitimate business, service, support, security, and contractual purposes.
We do not use client confidential information for unrelated marketing, resale, or disclosure to third parties except as described in this Privacy Policy or as agreed in writing with the client.
Where AI-enabled tools or analytics are used within the platform, client-provided data is handled in accordance with applicable access controls, security safeguards, and contractual obligations.
iPharmaAI does not intentionally use client confidential information to train public AI models unless expressly agreed in writing.
We may share limited information with trusted service providers who support our website, hosting, software operations, security, analytics, email, or technical support.
We may disclose information when required by law, regulation, court order, subpoena, government request, or other legal process.
We may disclose information if necessary to protect the security, rights, property, or safety of iPharmaAI, iCretegy, our clients, users, or others.
We may share information when the client or user provides consent or instructs us to do so.
iPharmaAI takes data security seriously and uses reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, loss, misuse, alteration, or disclosure. Our security practices may include:
Although we take reasonable steps to protect information, no website, SaaS platform, database, or internet transmission can be guaranteed to be completely secure. Users are responsible for protecting their login credentials and immediately notifying iPharmaAI of any suspected unauthorized access.
For security purposes, users cannot reset their passwords directly through the platform. If a user forgets a password, changes a device, changes a browser, or experiences access issues, the user must contact iPharmaAI by email at: icretools@icretegy.com
iPharmaAI may verify the user’s identity, company authorization, browser, device, or account status before restoring access.
Our website may use cookies or similar technologies to improve website performance, remember user preferences, analyse traffic, and support secure access. Users may adjust browser settings to disable cookies; however, some website or platform features may not function properly if cookies are disabled.
We retain information for as long as reasonably necessary to provide services, maintain user accounts, support contractual obligations, comply with legal or regulatory requirements, resolve disputes, and enforce agreements. When information is no longer required, we may delete, archive, anonymize, or securely retain it in accordance with our internal policies and applicable requirements.
Depending on applicable law and location, users or clients may have the right to:
To submit a privacy-related request, please contact: icretools@icretegy.com. We may need to verify the identity and authority of the requester before processing any request.
iPharmaAI serves business users and clients in multiple regions. Privacy rights and legal requirements may vary depending on the user’s location and applicable law. Where required by applicable privacy laws, users may have certain rights regarding their personal information, including the right to request access, correction, deletion, restriction, or information about how their data is collected, used, stored, or disclosed.
iPharmaAI handles personal information and client data for lawful business purposes, including platform access, account management, client support, service delivery, security monitoring, product improvement, and contractual administration. iPharmaAI does not sell personal information. We also do not intentionally disclose client confidential information to third parties except as necessary to provide services, support platform operations, comply with legal obligations, protect security, or as otherwise agreed with the client.
Because iPharmaAI may serve users in different locations, information may be accessed, stored, or processed in regions other than the user’s location. Where required, iPharmaAI uses reasonable safeguards designed to protect information during such processing. Users may submit privacy-related questions, access requests, correction requests, deletion requests, grievance requests, or other data-related concerns by contacting: icretools@icretegy.com. iPharmaAI may verify the identity, authority, and company affiliation of the requester before processing any privacy or data-related request.
Because iPharmaAI supports pharmaceutical, regulatory, inspection readiness, and other ANDA-related activities, users may interact with sensitive business or regulatory information. iPharmaAI maintains confidentiality practices designed to protect client information. Clients and users should ensure that only authorized personnel access the platform and should avoid submitting information that is not necessary for the intended service or support request.
We may use business contact information to send service updates, product information, demo follow-ups, regulatory tool updates, or marketing communications related to iPharmaAI services. Users may request to stop receiving marketing communications by contacting us at: icretools@icretegy.com. Administrative, security, or service-related communications may still be sent where necessary.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, or business operations. The updated version will be posted on our website with a revised effective date. Continued use of the website or platform after updates means the user acknowledges the updated Privacy Policy.
For questions about privacy policy, user rights requests, password reset requests, access support, or data-related concerns, please contact:
iPharmaAI / iCretegy
Email: icretools@icretegy.com
Company: iCretegy Solutions Private Limited (a part of iPharmaSolutions LLC)